O The Q.track / survey.track allows conducting satisfaction surveys in several places within the local network or the Internet network. The entire survey.track solution is prepared for various areas of activity such as health, commerce, services, public entities, cultural events, education, etc. It is customizable to small, medium and large companies / institutions.
survey.track Version:
Number of Devices: 5 (PRO); 10 (ENT); Unlimited (CORP)
Features:
- Web-based system, easy to install and operate;
- Parameterization of the entire system according to the image and customer values;
- The communication between the equipment and the server is made over the network (LAN, WAN or VPN);
- The survey.track equipment can be on Windows or Android;
- System that can work in the cloud and manage various services and content in different locations through the local network or the internet;
- Modular system with the possibility of integrating the queue management system and corporate TV;
- Various multimedia components are available to integrate corporate TV with the survey.track such as:
- Digital and Analog Clock, Date; Static Text, Dynamic Text with animation; Dynamic RSS; Image; Image Slideshow; Videos + Video Loop; Stream of Videos and TV; Multimedia (Videos + Images); Powerpoint slides (integrated with google drive and onedrive); HTML files using widgets; Weather with various information vectors; Shapes (Squares, Rectangles, etc.); Placement of background colors or background images; ETC.
- Completely personalized inquiries in the design, questions and answers;
- Various measurement scales available: Net Promoter Score (NPS) 0-10; Customer Effort Score (CES) 1-7; Customer Satisfaction Score (CSAT) 1-5, 1-3, etc.;
- Real-time reports of surveys conducted by: location, questions and answers;
- Definition of customer service rules;
- Measurement of the evaluation indicators in real time via the web;
- Production of reports on different evaluation parameters;
- Reduce customer waiting time and increase employee productivity;
- Increased customer satisfaction;
- Digital Signature module option that allows you to consult, validate and authorize various documentary actions, in your business.
The Q.track – survey.track system is based on a distributed architecture in several apps that can work autonomously: QInfoScreen – The application that informs users about the status of the service(s) and calls the next user to be served. It also allows multimedia content to be displayed as defined by the administrator (available in Windows and Android versions).
QWebAdmin – All application management is performed in QWebAdmin through a Web browser, allowing the administrator/manager to configure service counters and services, view reports, manage all multimedia content for TV and Kiosks, and manage all devices from TV Boxes and TVs to the various Kiosks.
QComposer – The QComposer application allows the Q.track manager/administrator to dynamically generate the content displayed on the call display. This content composition is carried out through a simple “drag and drop” and allows the inclusion of text, videos, image slideshows, RSS feeds, TV, PowerPoint slides, video streaming, widgets, etc.
